Terms and conditions

Acceptance Regulation
The reservation of an accommodation at Relais Cocci Grifoni implies the acceptance of this regulation. Bookers are personally responsible even for the people going with them.

Rates
Prices are expressed in Euros and meant for the accommodation booked and for the period requested.

The agreed price includes consumption (electricity, water, towels and bed linen) and, where provided for the meals indicated (breakfast, dinner or other). However, the price agreed at the time of booking ( any extras excluded), will not be changed under any circumstances.

Booking & Deposit Amount
You can make an online reservation using the booking system on our company website.

In order to confirm your booking, you must provide your data, a telephone number, an e-mail address, the holiday period, the number of people, the details of a valid credit card that will be held to guarantee the reservation in accordance with our cancellation policy Relais Cocci Grifoni reserves the right to pre-authorization.

Cancellation and prepayment policies depend on the type of accommodation. Please check which conditions apply before selecting an option. Balance of the reservation must be carried out at the end of the free cancellation terms by bank transfer or by debit on the booker’s credit card.

In case of booking without credit card as guarantee or for a number of rooms equal to or more than three or in case of booking of apartments (Wine Cellar Family Suites) a non-refundable deposit of 20% is required on the amount of the reservation.

N.B. In case of bank transfer the guest has 1 working day to carry out the deposit, while the balance must be credited to our end by the tenth day before arrival.(E.g. Arrival on 15 January, bank transfer must be available on our account on 5 January).

In case of non-refundable rate the full amount must be advanced by credit card. If the above times are not complied with, the reservation will be automatically cancelled and the accommodation will be made available for new requests.
In case of doubts about the use of the online booking system, it is possible to ask for estimates and information via email to info@relaiscoccigrifoni.it.

Cancellation policy
Reservations cancelled within the free cancellation terms, if applicable, do not involve any charge so any pre-authorization will be cancelled. Cancellations made after this deadline entail charging the full amount of the reservation.
In case of an early departure the full booking amount will be withheld. In case of a discounted non-refundable rate, no amount will be refunded in any case.

The reservation must be modified or cancelled in writing if within the deadline by sending an e-mail to info@relaiscoccigrifoni.it and must be confirmed in writing by Relais Cocci Grifoni.

Occurred accomodation unavailability
Should force majeure prevent the reserved accommodation from being made available to customers, Relais Cocci Grifoni reserves the right to assign another accommodation with similar or superior characteristics at the same price, or in extreme cases to cancel the reservation, by refunding the amount paid to the guest without the latter making any further claims for compensation in any way. Please note that out of what you have paid nothing else will be reimbursed or compensated, therefore no compensation claim will be considered.

Arrival - Balance - Security Deposit
On the day of arrival the accommodation can be taken over from 15.00.
Guests must show a valid ID upon arrival. If no valid documents are not produced, the reservation will be cancelled and the entire amount paid will be witheld.
The following payment methods are accepted on site for optional services:
- cash,
- credit cards (Visa, Mastercard, Carta Sì, Bancomat)

Departure
On the day of departure the guest is required to leave the occupied accommodation or accommodations by 10:00, unless otherwise agreed. Any damage to the property, furnishings or furniture must be compensated.

Animals / Pets
We accept small pets with a maximum of one per room; guests must however let know in advance and a supplement for the necessary disinfestation may be required.

Rules during your stay
Please check the efficiency of the accommodation and inform us of any anomaly or deficiency no later than 24 hours after your arrival.

It is strictly forbidden to make copy of the keys: Home invasion, in the absence of authorization, means a serious criminal offence punishable by the law. Should the keys be lost, a refund of € 100.00 for the damage caused is provided.

Lodging in the house in more than the maximum number of people allowed is forbidden. It is forbidden to let in foreign persons without previously communicating to the manager and receiving express consent.
All accommodation must be delivered clean and functional.